Returns & Exchanges Policy – SueSensi Shop
1. Eligibility
- Items must be returned within 30 days of delivery
- Products must be unworn, unwashed, and in original packaging with tags attached
- Final sale items (e.g., clearance, personalized products) cannot be returned
2. How to Return
- Initiate your return via our Returns Portal
- Pack items securely in the original packaging
- Ship using the provided return label (US customers) or your preferred carrier (international)
3. Refunds
- Refunds processed within 5-7 business days after we receive and inspect your return
- Original shipping fees are non-refundable
- Refunds issued to the original payment method
4. Exchanges
- Exchanges subject to availability
- If your desired item is out of stock, we’ll issue a refund instead
5. Damaged/Defective Items
Contact us immediately via our Support Center if your order arrives damaged. We’ll arrange a replacement or refund.
6. International Returns
- Customers outside the U.S. are responsible for return shipping costs
- Customs/duties fees are non-refundable
7. Store Credit Option
Prefer store credit? Request a digital gift card for future purchases at checkout.
For questions, visit our FAQs or Contact Us.